Overriding a Knowledge Base template
Copy a template into your theme and Sohay steps aside entirely. Which files, where they go, and how block themes behave.
Category
Knowledge Base
Articles, indexing, and retrieval.
The chatbot isn’t using my articles
Work down this list in order — the most common cause is a missing OpenAI key on a site running Gemini.
When a Knowledge Base sync fails
What each sync state means, which ones resolve themselves, and what to do about the one that does not.
Publish your first article and sync it
Writing the content the chatbot answers from, and the one button that makes it searchable.
Give your website an assistant that answers from your content
Grounded answers, a team inbox, and store-aware tools — free on WordPress.org.
Add Sohay — FreeFree plugin · You bring your OpenAI key · Works with any theme