Customising the welcome message and system prompt
One is what the visitor reads first; the other is what the model is told. They live on different screens and do different jobs.
Category
Knowledge Base
Articles, indexing, and retrieval.
How the Knowledge Base answers questions
Search first, then answer. Why that ordering is what stops the chatbot inventing things.
Writing a good Knowledge Base article
What makes an article retrieve well and answer well — written for a reader who is also a chatbot's only source.
Organising articles with categories and tags
Categories build your public Knowledge Base pages. Tags route articles to specific features — including one that affects WooCommerce stores.
Syncing articles to the AI index
Publishing an article is not the same as indexing it. What syncs automatically, and when to press the button.
Article length and how content is processed
What Sohay strips out of an article before indexing it, and the length ceiling that truncates the rest.
The Knowledge Base search cache
Repeated questions reuse a cached search for five minutes. When that matters, and how to change it.
Where visitors read your Knowledge Base
Your articles have public pages as well as feeding the chatbot — an index, category archives, and a scoped search.
Changing the Knowledge Base URL
Move the whole Knowledge Base to /docs/ or /help/ — and understand what that breaks before you do.
Restyling the Knowledge Base pages
The pages inherit your theme's fonts and colours by design. How to adjust them, and how to start from scratch.
Give your website an assistant that answers from your content
Grounded answers, a team inbox, and store-aware tools — free on WordPress.org.
Add Sohay — FreeFree plugin · You bring your OpenAI key · Works with any theme