Before you switch handoff on
Two decisions that are genuinely yours — whether somebody is watching, and whether your host can take the traffic.
Category
Troubleshooting
Diagnosing a misbehaving install.
Carts, guests and page caching
Letting a logged-out shopper fill a cart in chat costs you their page cache. Here is exactly why, and how to opt out.
Why other plugins can’t see inside the chat
The widget is isolated from the rest of the page on purpose. That breaks translation and session-recording tools, and not screen readers.
Daily token caps and rate limits
Four independent ceilings — two you set in the admin, and three you can tune in code.
The Knowledge Base search cache
Repeated questions reuse a cached search for five minutes. When that matters, and how to change it.
The chatbot isn’t using my articles
Work down this list in order — the most common cause is a missing OpenAI key on a site running Gemini.
When a Knowledge Base sync fails
What each sync state means, which ones resolve themselves, and what to do about the one that does not.
Answers cut off behind a CDN or proxy
Replies that stop mid-sentence, or arrive all at once after a long pause, usually mean something is buffering the stream.
Reading the Diagnostics screen and the log
Where Sohay records provider errors and today's token usage — the first place to look when something is wrong.
Does Sohay slow down my site?
An 8 KB launcher on every page, and the rest only when somebody opens the chat. What that costs, and the one setting that changes it.
Give your website an assistant that answers from your content
Grounded answers, a team inbox, and store-aware tools — free on WordPress.org.
Add Sohay — FreeFree plugin · You bring your OpenAI key · Works with any theme