What Sohay sends to OpenAI and Google
The complete list of what leaves your site, when, and to which service — including the part that always goes to OpenAI.
Category
Privacy
What is sent, stored, and kept.
Where your API keys are stored
Encrypted at rest in your own database, masked in the admin, excluded from the REST API, and never readable back.
Exporting and erasing visitor data
Signed-in visitors are covered by WordPress's own export and erase tools. Anonymous ones need a different route, for a reason.
How long conversations are kept
Deleted conversations are purged after 30 days; live ones are kept indefinitely. Both are filterable.
What happens when you uninstall Sohay
Sohay's own data goes; your Knowledge Base articles stay, because they are ordinary WordPress content.
Deleting a conversation, and what happens next
Deleting removes it from the inbox immediately and purges it permanently after the retention window.
Sohay on WordPress Multisite
Every site in the network gets its own Knowledge Base, conversations, settings, and API key. Nothing is shared.
Getting an API key and saving it
Where to create a key, how Sohay stores it, and why the field looks empty afterwards.
Give your website an assistant that answers from your content
Grounded answers, a team inbox, and store-aware tools — free on WordPress.org.
Add Sohay — FreeFree plugin · You bring your OpenAI key · Works with any theme