What human handoff is
Three states, three ways in, and the rule that the assistant keeps answering until a person actually arrives.
Category
Human Handoff
Handing a chat to a person.
Turning human handoff on
Six settings under Widget Settings, and what each one is really deciding.
Knowing when somebody is waiting
Four signals, so nobody has to sit watching the inbox for a request that may not come.
Before you switch handoff on
Two decisions that are genuinely yours — whether somebody is watching, and whether your host can take the traffic.
Give your website an assistant that answers from your content
Grounded answers, a team inbox, and store-aware tools — free on WordPress.org.
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