Exporting and erasing visitor data
Signed-in visitors are covered by WordPress's own export and erase tools. Anonymous ones need a different route, for a reason.
Category
GDPR
Export, erase, and retention.
How long conversations are kept
Deleted conversations are purged after 30 days; live ones are kept indefinitely. Both are filterable.
What happens when you uninstall Sohay
Sohay's own data goes; your Knowledge Base articles stay, because they are ordinary WordPress content.
Deleting a conversation, and what happens next
Deleting removes it from the inbox immediately and purges it permanently after the retention window.
Give your website an assistant that answers from your content
Grounded answers, a team inbox, and store-aware tools — free on WordPress.org.
Add Sohay — FreeFree plugin · You bring your OpenAI key · Works with any theme