How long conversations are kept
Deleted conversations are purged after 30 days; live ones are kept indefinitely. Both are filterable.
Category
Conversations
The inbox and everything in it.
Giving your team access without making them admins
Five capabilities, so a support agent can answer chats without reaching your API keys.
The Conversations inbox
Every chat your site has ever had, saved on your own site, in one place your team can work from.
Searching, filtering and sorting conversations
Finding the one conversation you need, and building a working view for the ones you have not answered.
Assigning, pinning and closing conversations
The four controls that turn a list of chats into a queue your team can actually work through.
Deleting a conversation, and what happens next
Deleting removes it from the inbox immediately and purges it permanently after the retention window.
What human handoff is
Three states, three ways in, and the rule that the assistant keeps answering until a person actually arrives.
Knowing when somebody is waiting
Four signals, so nobody has to sit watching the inbox for a request that may not come.
Give your website an assistant that answers from your content
Grounded answers, a team inbox, and store-aware tools — free on WordPress.org.
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