Every shopping tool can be switched off in code, individually. There is no admin screen for it today.
How it works
One filter, sohaychat_tools, holding the tools available for the request.
Remove an entry and the chatbot is never told that tool exists — so it can
neither call it nor send its data to your AI provider.
That is stronger than it sounds. This is not a permission check the model might argue with; the capability is simply absent from what it was given.
The tool names
| Name | What it does |
|---|---|
sohaychat-wc/search-catalog |
Search and browse the catalog |
sohaychat-wc/lookup-catalog |
Fetch specific products by ID |
sohaychat-wc/get-product |
One product in detail, with options |
sohaychat-wc/search-shop-policies-and-faqs |
Shipping, returns, refunds |
sohaychat-wc/get-cart |
Read the shopper’s cart |
sohaychat-wc/update-cart |
Change the shopper’s cart |
sohaychat-kb/get-information |
The Knowledge Base lookup |
Keep the catalog, drop the cart
The most common request — let the chatbot help people find things, but never touch a basket:
add_filter( 'sohaychat_tools', function ( $tools ) {
unset( $tools['sohaychat-wc/get-cart'], $tools['sohaychat-wc/update-cart'] );
return $tools;
} );
This also sidesteps the page-caching trade described in Carts, guests and page caching: with the cart-changing tool gone, the WooCommerce session cookie is never issued early, and guests stay cacheable.
Read-only shopping
Keep everything except the ability to change anything:
add_filter( 'sohaychat_tools', function ( $tools ) {
unset( $tools['sohaychat-wc/update-cart'] );
return $tools;
} );
No tools at all
add_filter( 'sohaychat_tools', '__return_empty_array' );
The chatbot still replies — it just has no way to look anything up, including your Knowledge Base. That is rarely what you want, but it is the honest way to test whether a bad answer is a retrieval problem or a model one.
Hiding the WooCommerce integration entirely
Removing the tools stops the chatbot using them. To stop the integration
loading at all, remove its bootstrap from the service list with the
sohaychat_services filter. The tools are then never registered in the first
place.
For most purposes removing the tools is enough, and it is the smaller change.
A caveat worth stating
Tool gating is site-wide, not per-user or per-role. There is no way today to give logged-in customers cart access and deny it to anonymous visitors.
Where to go next
The tools registry for how this fits together, and Adding your own chat tool for going the other way.
