On a store running WooCommerce 7.0 or later, the chatbot stops being purely a support tool and starts shopping with your visitors. It switches on by itself, with no configuration.
What a shopper can do
- Search and browse your catalog — “show me waterproof jackets under $100”, “what’s new?”, “what’s on sale?” Results come back as product cards with photo, price, and stock, not a wall of text.
- Look at one product in detail, including its options, so they can pick a size or colour without leaving the chat.
- See live stock and prices, read from your store at the moment they ask rather than from anything cached or remembered.
- Ask about shipping, returns, refunds and payment — answered from your own store pages first, then from Knowledge Base articles you have tagged.
- Manage their cart — add an item, change a quantity, remove a line. Every change comes with an Undo button.
What it cannot do
It cannot take payment or place an order. When the shopper is ready it hands them to your normal WooCommerce checkout.
It also does not read orders, refunds, subscriptions, or customer records — none of the shopping tools touch them, so none of that can reach your AI provider. Coupons and shipping-rate quoting are not covered either.
Everything is read from your store
Prices, stock, options, and policy text are read live at the moment they are asked for. The chatbot is not recalling what your catalog looked like when it was trained, and it is not guessing.
That is the point of the whole integration: a chatbot that invents a price is worse than no chatbot, and a chatbot that promises stock you do not have is worse again.
What that means for privacy
The tools send what they find back to your AI provider so it can write a reply — product details, policy text, and the contents of the shopper’s cart.
The cart describes the basket, not the shopper. No name, email, address, phone number, or payment detail is included, because none of the tools read them. A stored conversation on a store can contain a snapshot of what a visitor had in their cart at the time, and it is covered by the same export, erase and retention paths as the rest of the conversation.
What Sohay sends to OpenAI and Google has the exact list.
Compatibility
Sohay declares compatibility with HPOS (High-Performance Order Storage) and Cart and Checkout Blocks, so it will not hold your store back from either or show an “uncertified plugin” banner.
Where to go next
The shopping tools, one by one for what each can actually do, and Turning individual shopping tools off if you want a narrower surface.
